What this policy covers
This refund policy applies when a charge has actually been collected through the configured AskTrabaajo payment provider. It does not promise a refund for a charge that was never taken.
Refund policy
REFUNDS,STATED CLEARLY.
How refunds are requested and processed when a charge has actually been collected.
When a refund may apply
Refunds are considered for duplicate charges, billing errors, or other cases where the recorded transaction does not match the agreed service. Authorized finance operators process refunds through the application's finance tools when a refundable transaction exists.
How to request a refund
Write to hello@asktrabaajo.com with the organization name, invoice or transaction reference, and the reason. We do not publish a guaranteed turnaround time.
How refunds are returned
Approved refunds are returned through the same payment provider and original payment method where the provider supports it.
Write to hello@asktrabaajo.com.